Prime Investments is committed to transparency, data privacy, and responsible business practices. This page outlines the key legal, regulatory, and governance policies that guide our operations.
Summary: Privacy & Information Access
- Privacy Policy
- Outlines how we collect, use, and protect your personal data.
- PAIA Manual
- Promotes access to information under South African law.
- Cookie Policy
- Describes how we use cookies and how you can manage your preferences.
- Terms & Conditions
- Governs the use of this website and associated services.
Privacy Policy
Summary:
Our Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act (POPIA). It outlines your rights, how your data is used, and the measures we take to ensure your privacy across all platforms.
PAIA Manual
Summary:
In accordance with the Promotion of Access to Information Act (PAIA), this manual explains how you can request access to records held by Prime Investments. It outlines the process, contact details, and categories of information available.
Cookie Policy
Summary:
We use cookies to enhance your experience, monitor website performance, and tailor content to your preferences. You can choose to accept all cookies or manage your settings at any time. By continuing to browse, you consent to our use of cookies.
Disclaimer (Terms & Conditions Website Usage)
Summary:
These Terms & Conditions govern your use of our website and digital services. By accessing the site, you agree to comply with our terms relating to usage, intellectual property, disclaimers, and jurisdiction.
Summary: Regulatory Compliance
- Treating Customers Fairly Policy
- Our commitment to fair and transparent treatment of partners.
- FAIS Disclosure Summary
- Compliance with the Financial Advisory and Intermediary Services Act.
- FAIS Advertising Policy (Optional)
- Outlines how we communicate products and services to the public.
Treating Customers Fairly (TCF) Policy
Summary:
Treating Customers Fairly is central to our partner-first approach. This policy outlines our commitment to fair treatment, clear communication, product transparency, and continuous improvement. It supports our aim of delivering fair outcomes across all interactions and services.
“Fair outcomes, not just fair words.”
FAIS Disclosure Summary
Summary:
We comply with the Financial Advisory and Intermediary Services (FAIS) Act to ensure that all financial services are delivered with integrity, transparency, and professionalism. Our disclosure outlines key company details, licensing status, conflict of interest management, and the rights of partners when engaging with our representatives.
FAIS Advertising Policy Summary (Optional)
Summary:
This policy outlines how we advertise our services in a clear, responsible, and accurate manner. We ensure that all promotional content complies with FAIS guidelines, avoids misleading claims, and empowers partners to make informed decisions about our offerings.
POPIA Addendum
Summary:
We are committed to full compliance with the Protection of Personal Information Act (POPIA). This addendum to our Data Protection Policy outlines the eight lawful processing conditions, your rights as a data subject, and our approach to information security and access.
Conflict of Interest Management Policy
Summary:
We are committed to conducting business with integrity and transparency. Our Conflict-of-Interest Policy outlines how we identify, manage, and avoid any potential conflicts that may arise between Prime Investments, its representatives, and partners. This ensures fair treatment and protects partner interests at all times.
Complaints Resolution Policy
Summary:
Our Complaints Policy ensures that any partner concerns are handled professionally, fairly, and promptly. It sets out how to lodge a complaint, expected response timelines, escalation steps, and how we ensure regulatory compliance throughout the process.
Submit a complaint via our contact page
FAIS Ombud details available in our Disclosure Notice
Data Protection Policy
Summary:
Our Data Protection Policy outlines how we securely process, store, and manage personal data in line with POPIA. It defines how we minimise risk, limit access, and ensure accuracy, and reflects our accountability as a responsible data processor.
- Core areas include:
- Purpose-specific processing
- Security safeguards
- Data subject rights
- Responsible third-party handling
Code of Business Conduct & Ethics
Summary:
Our Code of Conduct sets the standard for ethical behaviour, professionalism, and responsible decision-making at Prime. It applies to all employees, management, and representatives and guides how we engage with partners, stakeholders, and the public.